Star Citizen’s Concierge club no longer feels like VIP treatment. The special Team takes forever to reply
From experience to regular queue. Welcome to the current Concierge Club in Star Citizen.
There’s really no other game quite like making a fortune year after year. There are plenty of ways to help fund them too – like the Concierge system they launched back in 2018 for big spenders. But even that VIP experience isn’t without criticism these days.
Inside Star Citizen’s Concierge club
Concierges, or Chairman’s Club , are backers who’ve spent, well... a lot of money in Star Citizen’s pledge store. There are six ranks in the system, each unlocking different perks depending on how deep your wallet goes:
- High iral – when you spent at least $1,000
- Grand iral – for those past $2,500
- Space Marshal – if you’ve spent at least $5,000
- Wing Commander – unlocked at $10,000
- Praetorian – for the $15,000+ crowd
- Legatus Navium – the top tier, at a whopping $25,000 and more
But it’s not just about the rewards, elite players also get exclusive offers and perks, like access to a dedicated system. That all sounds great, but lately, it doesn’t seem to mean as much as it used to.
Right now, there’s a heated debate on Reddit (as there usually is) about the typical response time for Concierge . A named Sensitive-Stage_3816 asked how long others have waited for a reply from the VIP team, because in their case, it’s already been a week with no follow-up.
The answers are not really optimistic:
I ed the 5 times in total, 3 concierge tickets and 2 normal tickets. The 2 normal tickets have been solved without an issue in just a few days. For the 3 concierge tickets, it was a real pain.
The most recent was 1-2 days if I correctly, before that 4-5 days. No special treatment as far as I can tell.
Hi, usually it is a week or two. But I think it is timing, you've reached out at the end of Invictus where I assume they have quite the demand. I've reached out to them 19 days ago, took them 5 days to react and another two to solve it.
- Hallker
More and more people are saying there's barely any difference between Concierge and the regular system anymore. A lot of players have mentioned that Concierge used to live up to expectations. But with the Star Citizen community growing like crazy, it seems like CIG just hasn’t kept up with the level of service. When the special member club first started, they had their own dedicated team, but that was years ago. Now, they have to wait in line just like everyone else.
If you want an inside scoop on Star Citizen’s struggles straight from the employees, check out our article about how the studio’s big dreams clash with the real challenges of making the game – and why people are wondering if this project can really keep going the way it has.
